Refund policy

[Defective or Incorrect Products]

• Please contact us via email within 5 days of receiving the product.

[Returns Due to Customer Convenience]

• Cancellations, returns, or exchanges for customer convenience are not accepted.

[Exclusions from Return Eligibility]

The following items are not eligible for returns:

• Minor scratches or stains that occur during the manufacturing process of handcrafted products and do not affect usage
• Products that have been used
• Sale items
• Products that have been in the customer’s possession for more than 7 days after delivery
• Opened package items
• Products with damaged, soiled, or missing accessories (e.g., instruction manuals, warranty cards)
• Products with damaged, soiled, or missing tags
• Products returned without prior notification